Shipping Policy

At Xandra Paper, we are dedicated to ensuring your orders are handled with care and delivered efficiently. This Shipping Policy outlines how we manage the processing and dispatch of your purchases.

Order Processing
Once your order is placed and confirmed, our team begins processing it promptly. Typically, orders are processed within 1-2 business days after confirmation, excluding weekends and holidays.

Packaging
We take great care in packaging your items to ensure they arrive safely and in perfect condition. Our packaging materials are selected to protect your products during transit and minimize environmental impact where possible.

Shipping Carriers
We partner with trusted shipping carriers to deliver your order securely. The choice of carrier depends on your location and the type of product ordered, ensuring the best balance of speed and care.

Shipping Costs
Shipping fees are calculated at checkout based on the weight, size, and destination of your order. Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking
After your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor your shipment’s progress until it arrives at your doorstep.

International Shipping
Xandra Paper proudly serves customers worldwide. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by your country, which are the responsibility of the recipient.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

Contact Us
For any questions or concerns regarding shipping, please reach out to our support team at [email protected].